Contact Us

Address:   2248 Commercial Drive, Vancouver, BC   V5N 4B5

Telephone: 604-254-4100 Toll-Free in North America: 1-866-254-4100 

Fax: 604-254-6558 

Telephone Banking:  Local: 778-588-6811; and Toll-free: 1 844-588-6811

Note: You can submit a change of address through secure email, contact us on the internet banking page:  MemberDirect® Internet Banking

Branch Hours:     Tues.-Thurs. 10-5; 
Fri. 10-6; and 
Sat. 10-1    Closed Saturday preceding a holiday Monday.

Email:  (for general inquires only please) 


Lost, stolen or captured card?

Click here to find out who to call. 


EXCHANGE ATM LOCATOR   Click here to view a pdf with all Canadian Exchange ATM locations.

ATM Directory Reference Guide for Students to help you locate surcharge-free ATMs on or near college and university campuses across Canada.   Click HERE to download a PDF of the Guide.   



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